Have Questions?
We Have Answers.
If you need assistance with your order or have a question about one of our products, please take a look at the frequently asked questions below. If you don’t find what you’re looking for, feel free to reach out to our support team at hello@vivitstar.com.
Our customer support is available daily. Average response time: within 24 hours.
HOW DO I TRACK MY ORDER?
You will receive an email with tracking information after the package has shipped.
DOES VIVITSTAR™ SHIP WORLDWIDE?
Yes, we ship worldwide! No import duties and fees.
WHAT ARE THE SHIPPING TIMES?
Orders placed with standard shipping typically take between 5-10 business days and with priority 3-8 business days for delivery worldwide. While we strive to ensure timely delivery, occasional delays may occur. If you need any assistance with your order, feel free to reach out - we're happy to help.
DO YOU NEED HELP?
For any questions, you can reach us at the following email address: hello@vivitstar.com.
HOW DOES THE RETURN PROCESS WORK?
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I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT SHOULD I DO?
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