Have Questions?
We Have Answers.
If you need assistance with your order or have a question about one of our products, please take a look at the frequently asked questions below. If you don’t find what you’re looking for, feel free to reach out to our support team at hello@vivitstar.com.
Our customer support is available daily. Average response time: within 24 hours.
HOW DO I TRACK MY ORDER?
You will receive an email with tracking information after the package has shipped.
DOES VIVITSTAR™ SHIP WORLDWIDE?
Yes, we ship worldwide! No import duties and fees.
WHAT ARE THE SHIPPING TIMES?
Orders placed with standard shipping typically take between 5-10 business days and with priority 3-8 business days for delivery worldwide. While we strive to ensure timely delivery, occasional delays may occur. If you need any assistance with your order, feel free to reach out - we're happy to help.
DO YOU NEED HELP?
For any questions, you can reach us at the following email address: hello@vivitstar.com.
HOW DOES THE RETURN PROCESS WORK?
We strive for complete customer satisfaction. If you’re not fully satisfied with your purchase, you can request a return within 30 days of delivery, provided the product is unused and in its original packaging.
To start a return or discuss an exchange, simply contact our customer support team at hello@vivitstar.com with your order number. We’ll guide you through the process and explain the available options.
Once your return is received and approved, your refund will be processed to your original payment method.
I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT SHOULD I DO?
We’re sorry to hear that, that’s not the experience we want you to have.
If an item in your order arrived damaged or defective, please contact us at hello@vivitstar.com as soon as possible. Include your order number and a clear photo of the issue, and our team will get back to you quickly to resolve it.
We’ll always work with you to find a fair and satisfactory solution.




